2018-07-16T18:34:11+05:30

Call Center Solution

Are you looking for
– Predictive Dialing,
– Voice Recording, &
– Auto Call Distribution / ACD

in one system to monitor and manage your CALL CENTER ?? ??

*astTECS Call center dialers are the complete call center solution!

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The Call center solution offered by *astTECS:

  • Outbound Call Center
  • Inbound Call Center
  • Blended Dialing Solution
  • Call Center On Rent

*astTECS Call Center Dialer offers many important features:

  1. Automated voice answering system.Record all outgoing and incoming calls for service quality
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  2. Detailed reports on all outgoing calls received in the day, Time, date, duration of the call, and who made the call.
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  3. Voice mail for all fonts, automatically distributing calls to all employees.
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  4. Detailed financial reports on the total value of the calls.
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  5. Full Control and special reports for the supervisor of the customer care team.
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  6. One year warranty on the system with free update and no special licenses are available to operate this system.
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  7. And a lot of other services and features…
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Product Highlights

  • Manual, Progressive & Predictive Dialing
  • Longest idle agent based routing
  • Multiple campaign management
  • Agent inter dialing support
  • DNC list management
  • Real time supervision
  • Call Transfer
  • Outbound ACD
  • Call back scheduling
  • Multiple dialing modes
  • Call forward & 3-way conferencing
  • Agent call intervention
  • Music on Hold
  • Call Retrieval

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